Exchanges and Returns

We know that sometimes a product does not fit, may have a manufacturing defect, or is not what you expected. Don't worry: in these situations, you can request an exchange or return.

EXCHANGES

Once your order has been delivered, you have 7 calendar days to request an exchange of your product(s). To do so, please contact us and request the exchange.

You can submit your request by emailing ventas@themachinestore.com.mx and specifying your order number and the exchange you need.

You can also call our customer service team at 55 8717 6041 or send us a WhatsApp message at 55 4038 0077. A Machine Garage adviser will contact you to arrange the return of the items to our store. We can provide a shipping label from one of our carriers for the product(s) you wish to exchange, at a cost of $240, or you can arrange shipping yourself.

Once Machine Garage receives the product, our warehouse receiving team will check that it is in good condition. If it is, we will proceed with the exchange.

You may exchange the size, color or model of any accessory or product. Remember that your helmet, jacket, boots, accessories and other items must retain all their tags for the exchange to be valid. If the returned items are not in good condition, we will be unable to process the exchange and will notify you by phone or email.

If you wish to exchange an item for one with a higher price, you must pay the difference. Otherwise, we will send you an electronic voucher for the difference, which you can use on your next purchase. If, after receiving your exchange, you need to exchange it again, you must repeat the process. In this case, collection of the item and shipping of the replacement will have a total cost of $400.00 MXN.

Returns

Once your order has been delivered, you have 7 calendar days to request a return if the product you purchased was not what you expected. You can request your money back by emailing ventas@themachinestore.com.mx and specifying your order number, requesting the return and briefly explaining why.

A Machine Garage adviser will contact you to arrange the return of the items to our store. We can provide a shipping label from one of our carriers at a cost of $300.00 MXN for the product(s) you wish to return, or you can arrange shipping yourself.

Once the returned product(s) have been received, we will check that everything is in excellent condition. If so, we will issue an electronic voucher for the total purchase amount (SHIPPING NOT INCLUDED), which you can redeem within fewer than 365 calendar days at www.themachinestore.com.mx

Cancellations

If you need to cancel for any reason, please do so as soon as possible. If your order has not left our warehouse, we will refund your money as soon as possible; the refund should appear in your account 24 to 72 hours after your cancellation request. If you have already received the product, you must send it back to our warehouse. You can arrange shipping yourself, or we can provide a shipping label with collection at a cost of $300.00 MXN.

Refunds

Returning products will result in a refund equal to the cost of the products returned. Machine Garage will process the refund through the same payment method used for the purchase, once the product has returned to our warehouse.

If the product you purchase is unavailable, we will make every effort to deliver it. If it is out of stock for any reason, you may exchange it for another product or receive a voucher for the full value of the product as a refund, so you can buy it when it becomes available.

INVOICING

If you need an invoice, send an email to ventas@themachinestore.com.mx with the following details:

– Legal business name
– RFC
– CFDI USE
– Email address
– • Your CFDI (XML and PDF) will be sent to the email address you provide within fewer than 72 hours after payment. If you did not request an invoice with your order and need one, contact us at ventas@themachinestore.com.mx to send us your billing details. REMEMBER THAT, FROM THE DATE OF PURCHASE, YOU HAVE THE 30 CALENDAR DAYS OF THE CURRENT MONTH TO REQUEST YOUR INVOICE.